Jewelry support after delivery.

Eligible manufacturing defects may include issues such as loose settings, missing stones caused by a production fault, or structural problems present under normal use. Warranty coverage begins from the delivery date and requires proof of purchase.

Normal wear, scratches, tarnishing, accidental damage, loss, theft, improper care, exposure to harsh chemicals, resizing by another jeweler, and unauthorized repairs are not covered. Personalized, modified, or final sale items may have limited support unless they arrive damaged or defective.

Email support@ilu520.com with your order number, clear photos, and a short description of the issue. Please contact us before sending any item back. If a repair, replacement, or other solution is approved, we will provide the next steps by email.