Contact
We are here to help.
Questions about sizing, materials, orders, shipping, returns, or care? Send us a note and our team will get back to you within 1 to 3 business days.
Customer support
Email us at support@ilu520.com for product questions, order updates, shipping, returns, refunds, warranty requests, or after-sales support.
Order support
If your message is about an existing order, please include your order number, the email used at checkout, and any relevant photos so we can review your request more quickly.
Business hours
Our support hours are Monday to Friday, 9:00 AM to 6:00 PM, China Standard Time. We usually reply within 1 to 3 business days.
Support
Before you write
When will I hear back?
We usually reply within 1 to 3 business days during our support hours.
Can you help me choose a size?
Yes. Share the piece you are considering and any measurements you have, and we will help you compare the fit notes before ordering.