Answers before you choose.

Orders are usually processed within 1 to 3 business days after payment is confirmed. Estimated delivery is usually 7 to 20 business days depending on the destination, carrier, customs clearance, and local delivery conditions.

Eligible items may be returned within 30 days after delivery. Items must be unused, unworn, and in their original condition. Please contact us before returning an item. We will provide the return instructions and return address after your request is approved.

ILU pieces may include moissanite, S925 sterling silver, plated finishes, and lab-grown sparkle styles. Please review each product page for the specific material details before ordering.

Store pieces separately, avoid water, perfume, lotions, harsh chemicals, and heavy impact, and wipe gently with a soft dry cloth after wear. Proper care helps preserve the finish and sparkle of your jewelry.

Visit our Size Guide for ring, necklace, and bracelet fit notes. If you are unsure, contact us before ordering and include any measurements you already have.

Email support@ilu520.com for product questions, order support, shipping, returns, refunds, or warranty requests. We usually reply within 1 to 3 business days.