Terms&Conditions

OVERVIEW

This website is operated by ILU. Throughout the site, the terms “we”, “us” and “our” refer to ILU. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any viruses, malware, or harmful code through the website.

2. Product Information

We sell moissanite, S925 sterling silver jewelry, zircon jewelry, and related fashion jewelry products.

We make every effort to display product colors, images, descriptions, and details as accurately as possible. However, we cannot guarantee that your device display will show product colors exactly as they appear in real life.

Product details, materials, stone types, sizes, and availability may vary by item. Please carefully read the product description before placing an order.

3. Moissanite and Diamond Disclaimer

Moissanite is not diamond. It is a different gemstone with its own unique optical properties and brilliance.

Unless clearly stated otherwise, products described as moissanite are not natural diamonds or lab-grown diamonds. Products described as zircon or cubic zirconia are also not diamonds.

4. Prices and Availability

All prices are listed in the currency displayed at checkout. Prices and product availability are subject to change without notice.

We reserve the right to modify or discontinue any product at any time.

5. Orders and Payment

When you place an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order if we believe the order information is incorrect, fraudulent, suspicious, or violates our policies.

Payment must be completed before an order is processed.

6. Shipping

Orders are usually processed within 2–5 business days after payment is confirmed.

Estimated shipping time is usually 7–20 business days, depending on the destination country or region. Delivery times may be affected by customs clearance, holidays, local postal delays, or other unexpected factors.

For more details, please refer to our Shipping Policy.

7. Returns and Refunds

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the product.

Items must be unused, unworn, and in their original packaging to be eligible for return.

For hygiene and safety reasons, worn jewelry, customized items, and items damaged by improper use are not eligible for return.

Please refer to our Return & Refund Policy for more details.

8. Accuracy of Billing and Account Information

You agree to provide accurate and complete purchase and account information for all orders placed through our store.

You agree to promptly update your account, email address, shipping address, billing information, and payment information so that we can complete your transactions and contact you when needed.

9. Third-Party Services

Our store may use third-party services for payment processing, shipping, analytics, marketing, or other business functions.

Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for the actions, content, or policies of third-party providers.

10. User Comments and Feedback

If you send us comments, reviews, suggestions, images, or other materials, you agree that we may use them for customer service, product improvement, marketing, or website display, unless otherwise prohibited by law.

You agree not to submit unlawful, abusive, offensive, misleading, or harmful content.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

12. Errors and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information is inaccurate at any time without prior notice.

13. Prohibited Uses

You are prohibited from using the site or its content:

For any unlawful purpose;
To violate any laws or regulations;
To infringe upon our intellectual property rights or the rights of others;
To submit false or misleading information;
To upload viruses, malware, or harmful code;
To collect or track the personal information of others;
To interfere with the security features of the website.

14. Limitation of Liability

To the fullest extent permitted by law, ILU shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Our products are fashion jewelry items and should be used with reasonable care. We are not responsible for damage caused by misuse, improper storage, exposure to chemicals, water, impact, or normal wear and tear.

15. Indemnification

You agree to indemnify and hold harmless ILU from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third-party rights.

16. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.

Your continued use of the website after any changes means that you accept those changes.

17. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: support@ilu520.com

Website: https://www.ilu520.com